In project management, all sorts of useful statistics can be collected around project delivery. However, they are only useful if they are acted upon. Collecting statistics and analysing them for lessons that can be applied to future projects is a key part of effective project management.
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When delivering projects, there are both direct project costs and indirect costs i.e. the costs of running the business to backup the delivery of those projects. A factor for operational costs must be included in all projects that are being delivered in order to understand their overall impact on business profitability.
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