customer service | MyProjectTracker

Tag Archive: customer service

What is project success?

Written by Barney

What constitutes project success can vary depending on the participation of a team member within that project. They might achieved a personal goal. They might have been frustrated. They might have learned new things. The project may have come in on budget. But these are individual thoughts based on a set of personal circumstances. Real project success comes from the customer and their acceptance that it has delivered what it was supposed to have.

Targets

Written by Barney

Targets are often set in business at a high level. Net profitability, revenue targets, sales targets. But it is just as important to set specific targets at a lower level also throughout the organisation. Those smaller individual targets in each area will ensure that the high level revenue and sales targets are met.

Language

Written by Barney

Effective customer communication is about talking to them in their language. What is the impact that your project is going to have on their business? Talk about outcomes and opportunities – not the processes to get there.

DELIVER ON COMMUNICATION

Written by Eoin

Communication is an importnat part of any project. A project should not only be measured on its outcomes, but also on how it was delivered. The overall goal may be a finished product or service, but along the road to completion, many other deliverables are expected. I believe that communication should not just be an action, but something that a project must deliver.

Making Online Payment Decisions

Written by Eoin

Do you provide a service that requires online payment or subscription? This is the story of MyProjectTracker’s online payment decisions. The question was whether to go for a Payment Server Provider, such as Realex, or Payment Bureau like PayPal.

CRM – Be Good To The Customer!

Written by admin

CRM, Customer Relationship Management, is not as complicated as some would lead you to believe. It is simply about understanding your customer and engaging with them to ensure they remain loyal to your business and in so doing, increase sales.