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Tag Archive: customer relationship management

Perception is everything

Written by Barney

Perception of client service provision is critical. At least the clients perception. Regardless of how good the service might be, if the client perception is poor – in their eyes, the service is poor.

What is project management?

Written by Barney

Project management is about the people who are part of that project. The end-recipient of the project output, the project team members and of course, the project manager. The ability of a project manager to deliver effectively is tied to the ability to manage people in different circumstances. Relying on processes and tools will not be enough if people engagement is lacking.

4 R’s to help you beat the Recession

Written by Eoin

There’s no hiding. It’s been here for a while. It’s a recession. And for a lot of us, it is our first (and hopefully last). Just in case you are wondering, there are very few places to hide. I’ve tried to find them. This one is Global. That means it’s everywhere!!! So now that we’ve…

What is service delivery?

Written by Barney

Service delivery means many things to many people. But for me, service delivery is about people first and processes/procedures second. It is about the customer and meeting then exceeding their expectation. If you do this, your business will be successful. Fail, and so will you.

Tyre Kickers

Written by Barney

In business we often get people trying out our products and services, taking up our time and then actually making a purchase. These are the tyre kickers who are simply looking and never buying. But perhaps they know someone who might and if you don’t treat them with care and attention, that positive message may never reach a possible customer in the future.

Language

Written by Barney

Effective customer communication is about talking to them in their language. What is the impact that your project is going to have on their business? Talk about outcomes and opportunities – not the processes to get there.

Hogging!

Written by Barney

Some customers just seem to take all our time. The only way of dealing with this is to ensure you have your measures in place so you can deal in the facts and just the facts without any subjectivity.