Tag Archive: customer feedback

Online Project Management Tools: What Do You Need?

There are many online project management tools available to help every project manager track and monitor their projects. Though many of these tools fall under the same heading (“Project Management Tools”), the range of features and functionality on offer varies. In order to ensure that MyProjectTracker continues to meet our audiences needs, we would really…

Language

Effective customer communication is about talking to them in their language. What is the impact that your project is going to have on their business? Talk about outcomes and opportunities – not the processes to get there.

BE PREPARED

All business experiences problems at some point or another. It is key to have a communications plan and strategy in place for how your business will handle things if something goes wrong. How you address an issue often reflects the continued success of the business in question.

ARE YOU BORING?

John Jantsch, in his book “The Referral Engine” states that people don’t talk about boring companies. A challenge many start-ups can face, particularly tech start-ups, is that the new owners are not familiar with the language of the customer. Talking the language of the customer and making your product or service relevant to them is vital to your success.

When is the right time?

Opening up your products and services for public scrutiny can be a daunting prospect. However, it is important to receive feedback at some stage to make sure you are on the right track.

Is our written communication forced?

Customer communications, particularly written, can be over examined to the point of being false. What is the right approach to responding to a customer and how much of “you” should come out in the text?

Value proposition, the vital challenge

The value proposition of your business is key to its success. There is no formula specific to your business so how are you supposed to define your price to value proposal?