Checks and Balances

In the project plan itself, there should be reference to checkpoints (control checks) at all stages and it is up to the project manager to ensure that these checkpoints are undertaken. Control checks will ensure quality.

Going full circle

We must all learn lessons from prior projects in order to protect and then grow our project profit margins. Without this learning, maring will never increase that can threaten the very existence of the business itself.

Acronyms

Acronyms and techie speak. or in-house speak, should never be used as it can easily cause confusion. We all do it when talking to peers, but it can easily slip into communication with clients. Better to just speak plainly!

Perception is everything

Perception of client service provision is critical. At least the clients perception. Regardless of how good the service might be, if the client perception is poor – in their eyes, the service is poor.

Accentuate the positive, build on the negative!

When delivering services, it is important to focus on the positive contributions that are made to clients. Often too much time is spent on negatives that can create a poor impression with the client. Negatives need to be resolved, of course, but positive messages need to be part of the engagement.

All fuss and bother!

Culture of a company or country can make a large difference to how a project is run. Inevitably in any culture, there

Creative, not prohibitive

Project managers need to do more than just follow process in order to allow a project to succeed. To get the best out of their project team, they must allow for creativity. To encourage team participation. To create an open project team environment.