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It is important for businesses to remain aware of their operational landscape and to adapt and change as needed to survive. Often business managers can continue to operate tried and tested methods that worked in the past but may not be relevant to today.
Perception of client service provision is critical. At least the clients perception. Regardless of how good the service might be, if the client perception is poor – in their eyes, the service is poor.
Projects a like the compost heap in your garden. They need the right ingredients, the right management to produce the right outputs.
Outsourcing is a way of allowing a business to develop by enabling it to focus on its core activities. But outsourcing should only be done if the function being outsourced is already working well and it’s costs and quality can be measured. Without measurement and an understanding of the function should be working and where savings are possible, it is impossible to judge whether an outsource option will be successful.
Defining roles and responsibilities in a project and in general operations is vital to ensure a smooth delivery of services or projects. Without definition, it becomes muddled and accountability is difficult to prove,
Businesses are challenged by clients to continiously reduce the cost of delivery. The drive is focused on cost and services businesses allow clients to undervalue what they are recieving. Mainly because so many businesses are just “the same” and have not created a value proposition that enables them to maintain their pricing.
Fear can inhibit project managers and project teams alike when challenged with a project management issue. This can allow project issues to fester and create bigger holes or problems later. Better to create a climate that allows for issues to be dealt with quickly.
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