Acronyms and techie speak. or in-house speak, should never be used as it can easily cause confusion. We all do it when talking to peers, but it can easily slip into communication with clients. Better to just speak plainly!
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Some writings on business, our experiences, observations and experiences of others!
Acronyms and techie speak. or in-house speak, should never be used as it can easily cause confusion. We all do it when talking to peers, but it can easily slip into communication with clients. Better to just speak plainly!
Perception of client service provision is critical. At least the clients perception. Regardless of how good the service might be, if the client perception is poor – in their eyes, the service is poor.
When delivering services, it is important to focus on the positive contributions that are made to clients. Often too much time is spent on negatives that can create a poor impression with the client. Negatives need to be resolved, of course, but positive messages need to be part of the engagement.
Culture of a company or country can make a large difference to how a project is run. Inevitably in any culture, there
Tracking, managing and understanding the costs associated with your project delivery is vital to ensuring profitability. Without understanding the costs, your business will never really come to grips with effectively managing projects to budget.
Outsourcing is a way of allowing a business to develop by enabling it to focus on its core activities. But outsourcing should only be done if the function being outsourced is already working well and it’s costs and quality can be measured. Without measurement and an understanding of the function should be working and where savings are possible, it is impossible to judge whether an outsource option will be successful.
Project scope clarification is a pre-requisite of ensuring a successful project delivery. Without a clearly defined projcet scope, the client and team may well be expecting different outcomes from the project. Whiteboarding is a way of ensuring that clarity when building up the project scope.
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