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When implementing a project in your business, it is important to understand the impact of that project on other areas of the business apart from the expected recipients. These impacts must be assessed with equal importance to ensure the project business case is not negated through costly impacts on other areas of the business.
In the project plan itself, there should be reference to checkpoints (control checks) at all stages and it is up to the project manager to ensure that these checkpoints are undertaken. Control checks will ensure quality.
We must all learn lessons from prior projects in order to protect and then grow our project profit margins. Without this learning, maring will never increase that can threaten the very existence of the business itself.
Perception of client service provision is critical. At least the clients perception. Regardless of how good the service might be, if the client perception is poor – in their eyes, the service is poor.
When delivering services, it is important to focus on the positive contributions that are made to clients. Often too much time is spent on negatives that can create a poor impression with the client. Negatives need to be resolved, of course, but positive messages need to be part of the engagement.
Culture of a company or country can make a large difference to how a project is run. Inevitably in any culture, there
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