When a project is implemented, it will have some sort of impact on normal operations (if in a business) or on the lives of an external customer (it it’s b2c). Planning for that impact is an important part of the delivery of any project and the more it’s considered as part of the project deliverables, the more successful the long term assessment of the project will be.
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Communication is an importnat part of any project. A project should not only be measured on its outcomes, but also on how it was delivered. The overall goal may be a finished product or service, but along the road to completion, many other deliverables are expected. I believe that communication should not just be an action, but something that a project must deliver.
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